Return & Refund Policy

At PearlCart, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made the return and refund process simple and hassle-free.


✅ Return Eligibility

You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The request is made within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)


❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that are used, damaged, or altered

  • Return requests made after 7 days of delivery

  • Final sale, clearance, or promotional items

  • Gift cards or items received through giveaways


🔁 How to Return an Item

  1. Contact Us
    Email us at 📧 pearlcartofficial@gmail.com with your order number and reason for return.

  2. Receive Instructions
    Our team will review your request and send detailed return instructions.

  3. Ship the Item

    • Return shipping is the customer’s responsibility

    • If the item was incorrect or damaged, we’ll cover the return shipping

  4. Refund Processing
    Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.


💸 Refund Details

  • Refunds are issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once your refund has been processed


📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

📧 pearlcartofficial@gmail.com

Include the following in your message:

  • Your order number

  • Clear photos of the item received

We’ll arrange a free replacement or a full refund, depending on the issue.


🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. First, check with your bank or payment provider

  2. Still no update? Contact us directly — we’re happy to help

📧 pearlcartofficial@gmail.com


💬 Need Help?

We're here to assist you at every step.

📧 pearlcartofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia