Return & Refund Policy
At PearlCart, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made the return and refund process simple and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
-
The item is unused, in its original packaging, and in the same condition as received
-
The request is made within 7 days of receiving your order
-
You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
-
Items that are used, damaged, or altered
-
Return requests made after 7 days of delivery
-
Final sale, clearance, or promotional items
-
Gift cards or items received through giveaways
🔁 How to Return an Item
-
Contact Us
Email us at 📧 pearlcartofficial@gmail.com with your order number and reason for return. -
Receive Instructions
Our team will review your request and send detailed return instructions. -
Ship the Item
-
Return shipping is the customer’s responsibility
-
If the item was incorrect or damaged, we’ll cover the return shipping
-
-
Refund Processing
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
💸 Refund Details
-
Refunds are issued to your original payment method
-
Your bank or payment provider may take additional time to reflect the refund
-
You’ll receive an email confirmation once your refund has been processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include the following in your message:
-
Your order number
-
Clear photos of the item received
We’ll arrange a free replacement or a full refund, depending on the issue.
🛑 Late or Missing Refunds
If you haven’t received your refund:
-
First, check with your bank or payment provider
-
Still no update? Contact us directly — we’re happy to help
💬 Need Help?
We're here to assist you at every step.
📧 pearlcartofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia